Accessibility
Wilderness Tours is committed to excellence in serving all customers including people with disabilities. Our main business is whitewater rafting which includes activities involving risks and dangers. Our restaurant and retail facilities are open to the public.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Tethered Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
We will notify customers of this through a notice posted on our premises and by use of the email charles@wildernesstours.com
Training
Individuals in the following positions will be trained by Wilderness Tours:
Managers of all departments and all employees who directly service our customers on the river, the restaurant and the retail shop.
This training will be provided to staff each year before the season starts or within 2 weeks of hiring new staff.
Training will include:
Feedback process
Customers who wish to provide feedback on the way Wilderness Tours provides goods and services to people with disabilities can speak to a supervisor at the reception desk or send an email to charles@wildernesstours.com
All feedback, including complaints, will be directed to Charles Tong – Operations Manager.
Customers can expect to hear back in within 3 days.
Modifications to this or other policies
Any policy of Wilderness Tours’ that does not respect and promote the dignity and independence of people with disabilities will be modified or removed
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Tethered Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
We will notify customers of this through a notice posted on our premises and by use of the email charles@wildernesstours.com
Training
Individuals in the following positions will be trained by Wilderness Tours:
Managers of all departments and all employees who directly service our customers on the river, the restaurant and the retail shop.
This training will be provided to staff each year before the season starts or within 2 weeks of hiring new staff.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Areas of the accessibility standards that are relevant to their work responsibilities.
- Wilderness Tours’ plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who require the assistance of a service animal or a support person
- Where the ‘handicapped parking spaces’ are located
- Where the washroom is located that can accommodate wheelchairs and/or a support person.
- What to do if a person with a disability is having difficulty in accessing Wilderness Tours’ goods and services
Feedback process
Customers who wish to provide feedback on the way Wilderness Tours provides goods and services to people with disabilities can speak to a supervisor at the reception desk or send an email to charles@wildernesstours.com
All feedback, including complaints, will be directed to Charles Tong – Operations Manager.
Customers can expect to hear back in within 3 days.
Modifications to this or other policies
Any policy of Wilderness Tours’ that does not respect and promote the dignity and independence of people with disabilities will be modified or removed