RESERVATIONS ARE REQUIRED and can be made online or by calling Wilderness Tours at 1.888.723.8669 with VISA/Mastercard/Amex/Visa-Debit. E-transfers are also accepted with minimum booking/payment 7 days in advance of arrival. A 50% deposit is required to confirm your trip reservation with the balance due 30 days in advance of arrival (Wilderness Tours will automatically charge your credit card). Reservations within 30 days of your trip require full payment with the reservation. Full refunds are issued only if trip cancellation notice is received more than 30 days prior to the trip date. No refunds or alternate dates will be issued within 30 days of trip date without cancellation insurance. We accept "walk on" business if space is available.
All prices are subject to a $10/person/day service charge.
Keener Program: This policy does not apply to our Keener program, all Keeners must apply in advance, Keener balance payments are due and non-refundable 120 days prior to the trip date. 85% is refundable until 120 days prior to the trip date.
Ticketed event or event package sales are final at the time of booking and no refunds can be issued on these products - no exceptions.
Payments can be made online or by calling 1.888.723.8669
GROUP RATES, DISCOUNTS AND COUPONS You raft free when bringing a group of 12 rafting e.g. a group of 12 has 11 paid spots and 1 free, a group of 24 would have 22 paid spots and 2 free and so on for larger groups. All coupons must be identified at time of booking in order to be eligible for the discount. The coupon will also need to be mailed to Wilderness Tours or provided at Reception for the discount to be applied to the account.
Gift Certificate Purchases
The paid cash value of the the gift certificate never expires. All gift certificates are a final sale. Any discount gift certificates purchased the deal may have expiration date but paid value never expires.
Discounted gift certificates cannot be combined with any other discounts. Online reservations paid with a discounted gift certificate where another discount has been entered, the discount will be removed.
PARTICIPATION AGREEMENT and online check in can be completed online. By using this link.
PLEASE HAVE EVERYONE IN YOUR PARTY GO TO OUR WEBSITE AND COMPLETE THE ONLINE CHECK IN AND PARTICIPATION AGREEMENT. Please inquire with our staff about the custom easy to use email or Facebook link for your group. It makes the process one click log in for reservation.
CANCELLATIONS & INSURANCE Full trip refunds are issued only if cancellation notice is received more than 30 days prior to trip date. No trip refunds or alternate trip dates are issued within 30 days of trip without cancellation insurance, which must be purchased at time of reservation and is redeemable only in the event of illness, accident or bereavement and requires medical documentation. All cancellation insurance purchased is a final sale.
For ticketed events, all single ticket sales and/or event package sales are final at the time of purchase – no exceptions. No cancellation insurance is available on ticketed events or event packages or booking of accommodations only. Please ask our reservation specialists about this option.
Note that cancellation insurance is not available on discounted gift certificates or trips that indicate non-refundable as part of the sale information.
Please note that Keeners cancellation is 85% of the deposit if cancelled more than 120 days prior and full payment is due at 120 days prior to arrival. After 120 days the full amount is non-refundable other than for those who have purchased the cancellation insurance. It covers you for an unexpected illness, accident or family bereavement with a 3rd party certificate such as a doctor's note.
For our larger accommodations including Lake House, Log Cabin, Beach House and Farm House $100 of the deposit amount is immediately non-refundable in the event the reservation is cancelled outside 30 days.
Please find our important policies regarding our Black Friday and Cyber Week as well as other deep discounted promotions.
- Gift Certificate is NON-REFUNDABLE, only the paid value can be carried over to future dates. The deal portion expires per the date on the gift certificate.
- Gift Certificates are only valid on activity packages. They cannot be used for accommodations, restaurant or river shop purchases.
- The deal does expire on the date issued on the gift certificate
- 30% - 50% off gift certificates are not valid on accommodations
- They are not valid on the following specialty programs: Kayak School Arrivals in July and August, Keener Programs, Adult Keeners, Kids Kayak Camps, Eric Jackson Clinics.
- They also cannot be used in combination with any other discount or offer.
- All gift certificate sales are final and non refundable.
- Gift Certificates are transferable to other guests.
DRONES are not permitted on any of Wilderness Tours' properties without written permission.
SAFETY AND LIABILITY While no experience is necessary, we insist you be in good health and possess average swimming ability. Minimum age is 12 years and minimum weight is 41 kg (90 lbs) for High Adventure rafting. Minimum age is 5 years and minimum weight is 23 kg (50 lbs) for Gentle Family rafting. Although we spare no effort to ensure a safe experience, we can assume no responsibility for your safety or loss of personal equipment. In the activities we provide, an element of risk is inherent and beyond human control. A signed liability release is required of all participants and a parent/guardian release for minors (under 18). A copy of our release may be obtained in advance. See above PARTICIPATION AGREEMENT.
For those with a medical condition who are not sure if this activity is suitable for them please consult with your physician.
Included in your trip All river trips are 4-6 hours long and include paddle, life jacket, helmet and guide service. Packages include meals, campsite (or accommodations if renting) and facility use. Facility use is included for day trippers only on trip day.
HOW TO DRESS FOR YOUR TRIP We paddle rain or shine and never cancel due to weather. We STRONGLY recommend low cut running shoes, shorts or bathing suit. WOOL or SYNTHETIC sweater and NYLON windbreaker. COTTON MAKES YOU COOL AND IS NOT ADVISABLE. Wetsuits are complimentary in May and after Labour Day Monday in September. In the summer we recommend you rent (on site) a full or half suit depending on the weather. Eyeglasses must be secured. For those on the day trip please bring a towel to have in the car for when you return.
WHAT CAN YOU BRING ON THE RAFT. We don't recommend bringing anything you cannot afford to lose. The trip leader will have a dry bag for those who have medication or medical equipment that they need to have with them but it is a small bag. If you wish to carry any items on your person it should be in a small dry bag that you can clip to your life jacket or small fanny pack that you can wear. Items cannot be left loose in the raft as they may be lost overboard or can cause injury if they hit someone. If you would like to bring a bottle of water on the raft it must have a clip that can be fastened to your life jacket or to the rope that runs along the edge of the raft.
PREPARING FOR DEPARTURE. Once you are done your briefing you will be headed for the bus, ensure that you have put all of your personal belongings either in the trunk of your car or in one of the coin operated lockers in the changing area. On hot days we recommend bringing a bottle of water with you on the bus. Car keys are kept in a lock box in reception. If you prefer to keep your keys with you ensure they are sealed in a dry bag that can be clipped to your clothing as many customers have had their keys fall in the river if they are stored in pockets.
GRATUITIES AND TIPPING
Like any service industry employee, our staff appreciates a tip for outstanding performance. As a general rule, most guests tip about 15%.
Envelopes are provided in the main building with a drop box for tipping guides.
ADVENTURE BAND ( RFID WRISTBANDS )
For more information, please see this page.
WHAT TO BRING OVERNIGHTING If you’re camping, bring tent, sleeping bag, foam pad, pillow, flashlight, folding camp chairs and towel. Our rental accommodations include all bedding and towels. Everyone should bring flashlight, wind up alarm and warm clothing for evenings. As Wilderness Tours is strictly an adult venue on weekends, we recommend a minimum age of 19 for Friday, Saturday and Holiday evenings.
SECURITY DEPOSIT Accommodation, wetsuit and kayak school equipment rental require credit card imprint security deposit. We accept Visa, Mastercard and American Express.
VISITORS are not allowed except at Rafters, our licensed dining facility, which is open to the public. No one is allowed on to the Wilderness Tours grounds without being a registered guest, completing a waiver of release and wearing a wrist band.
KAYAK SCHOOL Your course includes meals, facility use and camping (if you’re not renting accommodation). We strongly recommend KS students rent accommodation to ensure a good night’s sleep for this intense and demanding program. Accommodation rates are discounted for KS students, mid-week.
LATE ARRIVALS Reception is open until 9pm daily and later on Thursday & Friday evenings. Late arrivals renting accommodation will be escorted to their unit by security. Late arriving campers will camp near the entrance in our late arrival area and move to their assigned site in the morning.
MEALS Day Trips include either lunch on the river or after the trip depending on start time. Packages include all appropriate meals from a set menu with a large salad bar. There is a vegetarian alternative at every meal even on the river and special meals to accommodate allergies are available if pre-booked as part of the reservation. Our dining facility is licensed serving a good selection of beer, wine and spirits. Kids meals are available on family packages. Location of meals is at the discretion of Wilderness Tours.
ALCOHOL Drinking is not permitted before or during your trip. Anyone who is drinking or appears to be even slightly intoxicated before the trip will be denied participation. Refunds or alternate dates will not be given. Our restaurant is licensed; alternatively guests are permitted to bring along alcoholic beverages for personal enjoyment at their campsites or cabins. Public intoxication is not permitted and those who appear intoxicated must remain in their cabin or tent. For your safety, glass bottles are not permitted.
*PHOTO/VIDEO SERVICE Souvenir photos & videos are available for most trips. WE SELL Trip photos and videos, sundries, snacks, paddling gear, First Aid supplies, batteries, caps, T shirts, sweatshirts, windbreakers, sandals, shorts, eyeglass holders, souvenirs, sunscreen, ice & waterproof cameras.
PETS Sorry, pets are not permitted but Service Animals are welcome.
QUIET CAMPING in a secluded semi wooded location is available on request for those seeking a more restful end to their day. Please indicate when reserving. Cedar cabins available in this area.
Rates are subject to change without notice.
Rafting times are subject to change, day trips will be emailed updated confirmations. Multi day trips will be confirmed at the time of check in.
Entertainment may change at any time.
Valuables are your responsibility and should locked out of sight in your vehicle or in our coin lockers. Always lock your vehicle and your trip leader will ensure your keys are safeguarded while you are on the river.
Your Protection: At Wilderness Tours, we require everyone person attending our resort to be a registered guest. The only exception is dining and bungee viewing visitors who are permitted to use the main parking lot and Rafters Restaurant without registering and completing a waiver. The remainder of the resort is off limits to anyone without a wrist band. Wilderness Tours sells an activity pass for resort use.
Privacy Policy and Collection of Information can be found at this link.